Refund policy
Backfinity Trade INC Return and Exchange Terms
Backfinity Trade INC (hereinafter referred to as "we" or "the company") is committed to providing you with high-quality women's leather bags products and services. Our return and exchange terms strictly comply with local laws in Europe and the United States, and are intended to protect your legitimate rights and interests as a consumer. Please read the following terms carefully to understand your return and exchange rights and related procedures.
1. 30-day unconditional return and exchange
We provide you with a 30-day unconditional return and exchange service. Within 30 days from the date you receive the product, if you are not satisfied with the purchased women's leather bag, you can apply for a return and exchange for any reason.
2. Return and Exchange Conditions
Product Status: The returned product must be brand new, unused, undamaged, and all accessories, labels, and packaging are intact. The product should have the original quality and appearance, and will not affect the secondary sale.
Complete vouchers: Please be sure to keep the relevant vouchers for the purchase of the product, such as order number, invoice, etc., so as to provide necessary proof during the return and exchange process.
3. Return and Exchange Process
Return Process
Apply for return: Please log in to the backfinitysell.com website within 30 days, enter the "My Order" page, find the order that needs to be returned, click the "Apply for Return" button, fill in the return reason and other relevant information according to the system prompts, and submit the application.
Review and confirmation: After we receive your return application, we will review it within 5 working days. After the review is passed, we will send you the return address and return instructions and other relevant information.
Return the goods: Please return the goods to the return address provided by us within 5 days after receiving the return notice, using a traceable logistics method. Please ensure that the goods are properly packaged to avoid damage during transportation.
Refund after acceptance: After receiving the goods you send back, we will inspect the goods. If the goods meet the return conditions, we will refund the corresponding amount according to your original payment method within 5 working days after the acceptance is passed. The refund arrival time may vary depending on the processing procedures of the payment institution, please be patient.
4. Shipping fee description
Return: In Europe and the United States, we will bear the round-trip shipping costs for exchanges due to product quality problems; if you exchange products without reason, you will bear the shipping costs for sending the products back.
5. Special circumstances
Customized products: Customized women's handbags are not accepted for return or exchange without reason, but if there are quality problems, we will handle it for you in accordance with relevant laws and regulations.
6. Situations that are not eligible for return or exchange
The product has been used, damaged, washed, modified, or the accessories, labels, and packaging are incomplete, affecting secondary sales.
Applications are made after the 30-day return or exchange period without reason.
Quality problems of the product are caused by your personal use and improper storage.
7. Applicable law and dispute resolution
These return and exchange terms are governed by local laws in Europe and the United States. If there is any dispute between you and us regarding return and exchange, it should be resolved through friendly negotiation first; if the negotiation fails, either party has the right to file a lawsuit in a court with jurisdiction.
We are always committed to providing you with a high-quality shopping experience and perfect after-sales service. If you have any questions about the return and exchange terms, please feel free to contact our customer service team at:
Backfinity Trade INC